Develop deep understanding of the metrics that drive Customer Success and manage the data layer to provide visibility into this metrics, timely reporting, and self-service tooling for Customer Success teams. Productionalize and unify existing data pipelines that are used across CS teams. Become an expert in product telemetry and business systems data, work with CS teams to understand customer usecases to identify behaviour patterns that drive consumption of Databricks products. Work with business stakeholders to operationalize insights and help customer-facing teams to be more productive by using your insights. Ensure data quality across various systems of record and flag areas of continuous improvement for our data lake. Address deep-dive questions by the Customer Success leadership team with follow up insights and recommended actions
Databricks is an enterprise software company founded by the original creators of Apache Spark. The company has also created Delta Lake, MLflow and Koalas, popular open source projects that span data engineering, data science and machine learning.